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Essant Support

Our customers and clients are at the centre of everything we do. As a total quality company we strive to provide the highest levels of service in the most effective manner, to that end we have invested in tools, processes and procedures that delivery efficient and cost effective support to our customers. You can be sure that when you need support both our people and systems will deliver in a professional and timely manner.
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Logging a Support Call

For customers who have a current Managed Service or Support contract you can contact the Essant Monitoring and Management Centre Help Desk by:
• Raising an online support ticket by clicking
here.
• Telephone:
08455 279996
• email: To email the Help Desk click
here.

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Accessing the Essant Secure Portal

Email is fundamentally an insecure method of communication, the Essant Secure Portal (ESP) provides a secure and controlled environment for Essant to communicate with its clients and provide access to Managed Services Reports, quotes, proposals, and other client confidential information.

To apply for an account go the ESP home page, or contact your Account Manager directly. Access the ESP here.
Partnering with Essant can deliver you access to the best support around today, we have a range of flexible options and modules available to you, we appreciate that customers normally have in house resources and our support services are designed to compliment your in house team in areas where you feel it's crucial to be covered.

We can offer you a tailor-made package that fits your business needs and deliver results that will improve your IT department's performance and most importantly provide you with expertise in areas where you need them most.

If you aren't yet an Essant Managed Services or Support customer and you want to find out more, get in touch here.