Essant’s Managed Services allow you to outsource the management and support of your Networked IT infrastructure to industry professionals with deep technical knowledge and practical, hands-on experience. Developed in response to the recognition that Network Managers need to manage more than technology, people and process, our Managed Services enable you to offload day-to-day operations to experienced, independent consultants so you and your staff can focus on adding value, driving the business and identifying opportunities. With trust in the metrics and reports you receive about your Managed Service platform, you will be able to make confident decisions that impact business ROI.

Essant Managed Services establish standard, smooth processes that control costs and improve efficiency. Our experts manage day-to-day operations so you can focus on tightly aligning the business with IT service delivery capabilities for maximum impact and value for the business. Essant’s expert team will focus on stabilizing, optimizing and managing your infrastructure.

Our Managed Services will:
• Improve business agility and flexibility to respond to opportunity
• Develop and deliver mutually satisfactory service level agreements
• Act as a single point of accountability
• Establish a customer-centric operation dedicated to service
• Help predict future requirements to control costs and budgeting
• Increase business productivity by leveraging expertise
• Employ ITIL best practices and establish Key Performance Indicators (KPIs) to measure success and efficiency

Built upon the principles of co-management and out-tasking, Essant Managed Services offers a happy medium between complete outsourcing and self-management. A team of experts actively monitors your network from the EMMC 24 hours a day, 365 days a year, responding to incidents and taking the lead in co-managing the network. We act as an extension of your internal IT team. You retain access and control. Together we anticipate, identify, and resolve issues faster, more accurately, less expensively, and with more visibility.

An innovative secure management portal provides a constant, detailed view of network health as well as the actions of the Essant team. IT staffing is simplified, and you can focus resources on core business strategies instead of ongoing network management. You can also make use of the full benefits of Essant advanced technologies to enhance collaboration, streamline operations, and establish the network as the platform for business growth and innovation.